Refund policy

Order Cancellation:e

Order once placed can be cancelled before the order is shipped. To cancel order mail, us at support@thestreethooligans.com with your Order id.

Terms and conditions for Refund:

Only clothing items (t-shirts, hoodies, sweatshirts etc) are applicable for return and refund.
All returns must be in unused condition with all original tags and packaging intact.
If the order is cancellation is requested before it is shipped, the refund will be initiated in 1-2 days.
If the order cancellation is requested after the product is shipped, the refund will be initiated, after the package reaches back to us.
If the products you received are damaged or if you receive an incorrect product, we would be happy to give you the following alternatives: o Exchange the goods for an alternative of your choice to equal value.
o Credit you a full refund for the price you paid for the goods in your bank account, the refund will be credited back to your bank account, once we have received the products and quality check is done.

Duration of return/refund process:

In case of replacement, we will ship the replacement in 1-3 days of us receiving the product back.
In case of refund, we will initiate the refund in 1-3 days of us receiving the product back.
Please note: After the refund is initiated from our side the time period in which the amount reflects back in your account may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 3 to 12 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e- wallet, credit should be available within 24 hours.

Rules for refunding courier charges:

As we do not have a reverse pickup facility yet, you are requested to ship the product(s)back to us. To compensate for the shipping expenses in sending the product back to us an amount of Rs. 100 will be added (only once per order) in your thestreethooligans wallet, which you can use on future orders.
We recommend using ‘Speed Post’ as your courier service to send the product back to us. Speed Post is a Government of India owned entity and is one of the most economical and reliable courier services.